Something new and exciting is coming to Premera, and we have you to thank for it. A new member portal launches in August 2025.
Premera members told us that our old portal experience needed improvement. That feedback inspired changes that will make the updated portal faster, easier, and mobile-friendly.
Available in English and Spanish languages, the new Premera member portal will feature a cleaner dashboard and a more personalized experience. Enjoy seamless functionality and smooth operation on the most popular desktop and mobile internet browsers including Google Chrome, Firefox, Safari, and Microsoft Edge. (Internet Explorer, for which Microsoft has ended support, is not recommended.)
From checking plan benefits to finding a doctor while on vacation, managing and navigating around your Premera account from anywhere, at any time, and on any internet device, will now be speedier and more convenient than ever.
What you need to do
Most of the information you have saved in your current account setup will not change. However, the first time you sign in to the new portal, you will need to change your username and password. The password criteria will be the same: eight characters, one uppercase letter, and one special character. Have your member ID available when you sign in. If you have opted in for text message updates, you will receive a reminder about the portal upgrade. That text will include your member ID. After you change your username and password and sign in, you will find the rest of your account information there just as you left it, only easier to access and manage.
Members made it happen
Member feedback made this new portal experience possible. Your voice was important in helping us design new features and meet our commitment to deliver high-quality services and first-class experiences to our members.
Keep that feedback coming. We’d love to hear how our new member portal experience is simplifying account management for you, and what other ideas you have to make it even better. Write to us at premeralistens.com
Here’s more about our member portal upgrade from Kristin Meadows, president of individual market plans at Premera.
