Urgent health concerns can arise day or night, and it can be stressful not knowing how to find care. You might think that a visit to your local emergency room is your only option. As a Premera member, you have access to convenient, affordable, same-day medical care options that don’t require hours of waiting in a busy emergency room.
24-Hour NurseLine: If you need advice, quick answers, or help deciding if you need immediate care, call the free Premera 24-Hour NurseLine at the number on the back of your Premera ID card to speak with a registered nurse.
Virtual care: Get quick access to convenient, high-quality medical care 24/7 via phone, text, or video from the comfort of home with the Premera MyCare app. Find in-network, board-certified doctors, therapists, and other specialists when you download the app. Download the Premera MyCare app now from Apple Store or Google Play.
Urgent care: Use the Find a Doctor tool to locate an urgent care center close to your home or current location. Urgent care clinics offer care for health concerns like ear infections, flu symptoms, or minor injuries.
How to use the tool
- Sign in to your member account at premera.com
- Go to Find Care and then Find a Doctor
- Click the blue search your network button
- Select current location or enter your city, state, or ZIP code
- Search for urgent care center
DispatchHealth: You can receive care that’s delivered directly to you. DispatchHealth medical staff* arrive at your home with everything needed to treat your illness or injury. They can treat anything an urgent care center can, including serious health concerns like urinary tract infections, pneumonia, dehydration, respiratory infections, sprains, strains, and more. Find out what conditions DispatchHealth treats here.
DispatchHealth is in-network with Premera and delivers care to your home for the same out-of-pocket cost as a visit to an in-network urgent care clinic. Cost shares are collected at the time of visit.
DispatchHealth is available 7 days a week from 8 a.m. to 10 p.m. Check the location map to see if DispatchHealth is available near you. Call 855-354-8961 or visit dispatchhealth.com to book an appointment.
Emergency room: Emergency room visits cost the most and should be used for emergencies, such as severe abdominal pain, shortness of breath, sudden numbness, loss of consciousness, or significant injuries.
If your condition is life- or disability-threatening, call 911 or head to your nearest emergency room.
*The DispatchHealth care team includes a physician assistant or nurse practitioner and/or a medical technician, remotely supported by an ER physician when needed.
Note: DispatchHealth shouldn’t be used in a life-threatening emergency and doesn’t replace your primary care provider.