Updated July 21 at 3:00 p.m.
As of Sunday, July 21, all Premera Blue Cross Services and all vendor services have been restored.
Updated at 2:35 p.m.
A global technology issue is affecting some Premera vendor services. CrowdStrike said a defect in one of its Microsoft Windows updates caused the issue. CrowdStrike is a cybersecurity company that’s used by many businesses and government agencies.
As first reported, Premera systems appear to be minimally impacted. We are working closely with our vendors to understand impacts to their services.
New updates as of 2:00 p.m.:
- Our ability to process medical claims within Premera is getting back under way.
- Single sign-on (SSO) from Premera to Optum Financial doesn’t work. Members can go directly to the Optum site to access their account.
- Phishing attempts may increase because of the incident. Please be vigilant and do not open emails, texts, or other communications from unknown sources.
What remains unchanged:
- Our vendor supporting our individual line of business remains down. This includes:
- Claims processing
- Web portal accessibility
- Eligibility transactions – member eligibility, benefits, claims status are not accessible
- Care/case management
- There are no impacts reported to our Senior Market line of business at this time.
- Pharmacy claims are not impacted currently. We continue to assess this service.
- Premera Customer Service for our group and Senior Markets business is not impacted. Our Individual members can reach a Customer Service representative; however, some services are impacted.
Premera’s team is working closely with our vendors to assess operational impacts and to resolve issues as quickly as possible. We will continue to provide updates here as well as on our Facebook and LinkedIn pages.
